Ms. Jacqueline Wangari Waititu is an Executive MBA candidate. She is a dynamic and top-performing General Manager with 15+ years of multi-industry experience. Proven track record of driving operational efficiency, expanding market presence, heightening staff performance, and enhancing customer satisfaction. Successfully led strategic initiatives resulting in a 90% increase in productivity, a 45% drop in operational costs, a 100% maintenance of key client
relationships, as well as a 30% increase in operational efficiency. At present, she holds the position of General Manager Ecom Services Ltd. Previously to that she held the position of Customer Service Manager. She has also held the position of Customer Advisor at Barclays Bank of Kenya. She holds a Bachelor of Science in Animal Production and has completed various courses under a Management & Leadership Program at the Management University of Africa.